Remote Workforce

Scaling WFH Connectivity
for 200+ Employees

How a growing fintech company provided reliable, company-managed internet to their fully distributed team—eliminating ISP excuses and IT headaches.

Industry

Financial Technology

Solution

Business Gateways + WaveieCore

Team Size

218 Remote Employees

218

Gateways Deployed

87%

Fewer IT Tickets

48hrs

Avg. Deployment Time

$340K

Annual Savings

⚠️ The Challenge

NexaPay, a fast-growing fintech startup, went fully remote in 2023. With 218 employees spread across 34 states, they quickly discovered that residential internet was the weakest link in their operations.

Customer support agents dropped calls during outages. Engineers missed deployments due to unstable connections. The IT team spent an estimated 40% of their time troubleshooting home internet issues they had no visibility into or control over.

"Every week we'd have someone say 'my internet is down' and we'd just have to wait. We couldn't diagnose it, couldn't fix it, couldn't even verify if it was true," explained CTO James Park. "For a company handling financial transactions, that's unacceptable."

"We were essentially running a financial services company on infrastructure we couldn't see, manage, or trust. That had to change."
JP

James Park

CTO, NexaPay

💡 The Solution

NexaPay deployed Waveie Business gateways to all 218 remote employees as a company-provided benefit. Each gateway ships pre-configured and connects to the WaveieCore management platform, giving IT full visibility and control.

The deployment approach was designed for zero IT burden on employees:

📦

Ship-to-Home Deployment

Gateways arrive pre-configured—employees just plug in and connect

📊

Centralized Visibility

IT monitors all 218 connections from one WaveieCore dashboard

🔧

Remote Troubleshooting

IT can diagnose and often fix issues without employee involvement

💰

Consolidated Billing

One invoice for all employees—no more expense reimbursements

📈 The Results

87% Reduction in Connectivity-Related IT Tickets

From 120+ tickets/month to under 16

$340,000 Annual Cost Savings

Eliminated stipend program overhead and reduced IT time spent on connectivity issues

99.7% Average Uptime Across All Employees

Verified through WaveieCore monitoring—no more "my internet was down" mysteries

48-Hour Average Deployment for New Hires

Gateway arrives, employee plugs in, IT sees them online—done

📅 Implementation Timeline

Week 1

Pilot deployment to 15 employees in engineering and support

Week 2-3

Rollout to customer support team (68 agents)—critical for call quality

Week 4-6

Company-wide deployment completed for remaining 135 employees

Ongoing

New hires receive gateway as part of standard onboarding kit

"Waveie turned our biggest operational headache into a non-issue. Our IT team went from firefighting internet problems to actually improving our infrastructure. That's the ROI that doesn't show up on a spreadsheet."
SK

Sarah Kim

VP of Operations, NexaPay

Download the Full Case Study

Get the complete PDF with deployment playbook, cost breakdown, and WaveieCore setup guide.

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